Tannok Pay Terms

Tannok Pay is a payment facilitation service operated by Obi Expeditions Limited, trading as Tannok. It is not a bank and does not itself provide banking services. Payment processing and settlement are provided through licensed third-party payment processors and banking partners.

Schools must complete registration and any verification we require. School Owners, School Admins, and authorised staff may create payment links and invoices. Parents, students, and other payers may pay through a public payment link or an authorised checkout. A payer must provide accurate payment, student, and invoice information.

Before payment, checkout shows the school fee, the Tannok Pay fee, the processing estimate, stamp duty where applicable, the total, and the amount the school receives. A quote is not a charge. Fees may change with notice. The school is responsible for the fee amount it sets and for taxes applicable to the school.

Payments may be made by card, bank transfer, USSD, or another method the payment processor supports. We do not store full card numbers or CVV. A payment is complete only when the processor confirms it. The school must not mark a fee as paid before confirmation.

The school must keep its settlement details accurate and complete any KYC or KYB we require. Settlement times depend on the payment processor and the bank. We may delay or withhold settlement during verification, fraud review, refund, or chargeback investigation. We are not responsible for bank delays after funds are sent to the verified settlement account.

School fee refunds are initiated by the school and may reverse the original payment split. Non-school refunds require support review. The school must cooperate with chargeback investigations and may be responsible for amounts reversed. Refund timing depends on the payment processor and the bank.

A failed payment does not create a completed transaction. Duplicate or misapplied payments should be reported to support. If a payment is applied to the wrong student or invoice because of incorrect information supplied by the payer or the school, the school is responsible for correcting the record. We will assist within reason.

Tannok Pay may not be used for illegal, fraudulent, or unrelated payments, money laundering, or any activity that violates our Terms or applicable law. We may suspend a payment link, merchant, or settlement while we investigate.

Schools and Tannok Pay merchants must complete the verification we require before settlement. Dedicated virtual accounts may be issued to verified schools, parents, students and merchants as part of a phased rollout, and their use is subject to these Pay Terms and the limits and conditions our payment partners set. Vault payments are not currently available. Nothing in these Pay Terms authorises a vault payment today.

We process payment data as described in our Privacy Policy. We share payment data with payment processors, banks, settlement partners, auditors, and regulators where required. We retain transaction records for the period required by tax, accounting, anti-fraud, and dispute rules.

Contact [email protected] for payment support. We may update these Pay Terms with notice and a new version. A material change may require acceptance before the next payment or settlement.